Back to Top

Frequently Asked Questions

This page answers common questions about Reflex Pro Services, including our clinical documentation tools, resources, charts, and support for reflexologists.

About Reflex Pro Services

What is Reflex Pro Services?

Reflex Pro Services supports reflexologists with clinical documentation tools, practice resources, reflexology charts, educational materials, and business guidance. We are based in North Bay, Ontario, Canada.

Is Reflex Pro Services part of Northern Dispute Resolution Chambers Inc.?

Yes. Reflex Pro Services is a Canadian professional services division of Northern Dispute Resolution Chambers Inc., focused exclusively on supporting reflexologists.

Who is Donald Bisson?

Donald Bisson is a Certified Reflexologist with over 45 years of experience and the Dean of the Ontario College of Reflexology (since 1996). He leads Reflex Pro Services and oversees development of practical tools and systems for reflexologists.

Toolkit and Documentation

What is the Reflexology Practice Toolkit?

The Reflexology Practice Toolkit is a clinical documentation and filing system designed to help reflexologists organise session notes, health records, and practice documentation using clear templates and structured workflows.

Is the Toolkit a software app?

The Toolkit is primarily a documentation system made up of templates, forms, and guidance for reflexology practices. Some offerings may include optional digital workflows or related tools, depending on the product described on the Toolkit page.

Can I customise the templates for my clinic?

Yes. Many templates can be customised (for example, adding your clinic name and contact details). Customisation options depend on the specific Toolkit package.

eBooks, Courses, and Charts

What types of resources do you offer?

We offer reflexology practice resources such as eBooks, courses, charts, and documentation tools. Topics may include practice set-up, professional documentation, and specialised areas of reflexology.

Do you offer digital and physical charts?

Yes. Where available, charts may be offered in digital formats and/or physical print options. See the Charts section for current offerings.

Ordering and Support

How do I contact support?

You can reach us through the Contact page. For self-serve help, see Support and Manuals.

What is your typical response time?

We aim to respond promptly during business days (Monday to Friday).

Do you serve outside Canada?

Yes. Digital resources can be used internationally. Physical product availability depends on shipping options and the product listing.

Privacy and Professional Use

Do you store my client health information?

No. If you use templates locally on your device or in your own system, you control the records. Always follow applicable privacy requirements for your jurisdiction and professional standards.

How should I handle privacy when using templates?

Use secure devices, strong passwords, and appropriate access controls. Keep client records private, back them up securely, and follow best practices for confidential health information.


Related pages: Clinical Toolkit | eBooks | Reflexology Charts | Support